FAQ (Frequently Asked Questions)
1. How long does it take to process my order? All orders are subject to a processing time of 1 to 3 business days before they are dispatched. Once your order has been shipped, you will receive a confirmation email containing your tracking information.
2. What shipping methods do you offer? We offer several shipping options to meet your needs:
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Standard Shipping ($5.99) for orders between $0.00 and $49.00.
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Free Shipping for all orders of $49.00 and above.
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Expedited Shipping ($8.99) for customers who need their items delivered faster.
3. How can I track my order? Once your order has left our facility, we will send you a shipping confirmation email with a tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update in the system.
4. What is your return policy? We accept returns for items that are unused, in their original packaging, and in the same condition that you received them. You must contact us at service@dfelao.com to initiate a return. All returned items must be sent to our facility at Viehofer Straße 50, 45127, Germany.
5. Can I cancel or modify my order? We process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us at service@dfelao.com immediately. Once an order has entered the shipping process, we are unable to make any changes or cancellations.
6. What payment methods do you accept? We accept a variety of secure payment methods through our Shopify checkout system, including major credit cards (Visa, MasterCard, American Express) and other standard digital payment options.